A year ago we held our very first Customer Advisory Panel event here at our headquarters in Austin. Since then the #DellCAP program has expanded to a global audience with events in China, Germany and Canada this October. The #DellCAP program brings together social media savvy current and past customers, industry leaders and Dell executives for candid conversations around all areas of our business ranging from product quality to service and support to sustainability practices. Tomorrow we’re so excited to reunite a number of the customers from our first session to discuss the progress we’ve made over the past year, share improvements and continue the conversations.
We want to open up the conversation to you all as well, so this year we’ll be live streaming. Join us at http://yayastream.com/dell-cap or submit your questions and comments on Twitter using the #DellCAP hashtag.
Below is the full agenda for tomorrow (all times below are Central Time):
9:00am – 10:00am Introductions with Dell’s Michelle Brigman and moderator, Mack Collier
10:00am – 10:30am Business transformation & the power to do more campaign with Dell’s Mary Ellen Dugan
10:30am - 11:00am Product development improvements with Dell’s Brian Pitstick
11:00am – 2:00pm Travel to Dell HQ for tour of Social Media Listening Command Center
2:00pm – 3:00pm Customer experience and support conversation with Dell’s Heath Johnson and Jason Duty
3:00pm – 3:30pm Dell.com update with Dell’s Matt Urbanic
3:30pm – 4:30pm Final Remarks and Open Discussion on #DellCAP program
Tonight we’ll also be sponsoring our moderator @MackCollier’s LIVE #Blogchat discussion from 6-8pm CST. The topic will be How Blogs Can Be Used as a Customer Service Tools. We'll talk about the ways that customers can connect with companies via blogs, and also how companies can provide service to their customers via blogs.
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